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Frequently asked questions


1.If I buy a DIY pool kit, is it really that easy to install by myself ?

It's really installing a spa kit needn't be any harder than building a wardrobe so as long as you have a knowledge of DIY and follow our installation guides. It does help to hire a good artisan to excavate your hole to install if it's going in ground, the more level and accurately the hole is dug, the easier it will be to install your build-in spa We are always on hand to offer our help and advice.

2.What about maintenance ?

Of course, we have various articles and manuals to help you understand water chemistry, maintenance, opening and closing pools, even liner replacement.

3.What type of water treatment do you recommend ?

The most commonly used water sanitizer is Chlorine, you can buy it anywhere and it's very easy to use. We can supply a some chemical materials free water treatment which is about the closest thing to fresh water currently available.

4.Does spa surface wear off ?

According to weather proof acryl, the sheet is wash or wear off for 10 years.

5.What is Filtration ?

It's a filter system that by forcing dirty water through and then back to the spa ensuring 100% filtered water. A cartridge is located outside of the spa's environment , and is easily accessed for cleaning or replacement. The system helps to eliminate most odors and visual effects.

6.Where do you put the chemicals ?

Unlike other spas which use some sort of floating chemical spreader .Some spas have a dosing dispenser that is built into the spa surface as part of the cleaning system. There is a closet for simple and easy adding of chemicals to the spa.

7.What is Ozonation and how does it work ?

Ozonation purifies spa water by killing micro-organisms in conjunction with the spa's normal chemical application. Testing has proven this to be a good association with chemicals.

8.Is it difficult to maintain my spa ?

Normal usage requires periodic checking of the water chemistry and minor wiping of the spa's surface above the water. Cleaning and draining procedures are explained in the manual and on the video.

9.How long should it warm my spa up ?

For example, heat up an average of 10 degrees per hour, but overnight is quoted.

10.Is my spa tested prior to shipment ?

Yes. All our Spas are checked for air and water integrity. In addition the heater and all functions of the spa are fully tested.

11.What are air controls ?

They are the adjustable valves that invigorate the jets by controlling the amount of air to the opening of the jet nozzle.

12.Are all spas designed the same ?

There is a great deal of thought toward the design of any new spa. Will it fit users of all sizes and shapes? Does it support the bather while muscles relax? Are the jets placed in the right place for every type of user?

13.What are lumbar supports ?

These are built into every new spa to support the lower back and provide the extra comfort you may need to really enjoy your spa.

14.Can I put a Spa "IN" my deck ?

Yes. All spas are self standing and come with an Acrylic base, so it shouldn't be a problem if you have room beneath the deck for a small concrete or similar pad. You should plan to position the spa so that you have access to the equipment package. Check with a local dealer or registered contractor.

15.Why is a thermal cover important ?

The thermal cover retains most all of the heat that has been built up in the spa over a period of time. Without a cover, any spa would struggle to bring the temperature up to desired temperature. Our spas provides a heavy duty cover with each spa standard. These covers come complete with tamper resistant locks and keys.

16.Are hot tubs good for health reasons ?

As far as muscle relaxation, there is no question they are. As far as making someone better, we hear stories from people with chronic arthritis that claim warm water is the best therapy for them. The National Arthritis Foundation openly recommends hot tubs and warm water.

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